SHIPPING Policy

FOR: Retail Customers

Overview

Thank you for visiting our online store. We are committed to providing you with exceptional service, including reliable and transparent shipping options for our non-alcoholic beverages.

Shipping Destinations

We currently ship to all provinces in Canada

For delivery to the Canadian territories (Yukon, Northwest Territories, and Nunavut), please contact us for a custom shipping quote at support@thewagonandco.com

International shipping is not available at this time

Shipping Costs

Shipping costs are calculated automatically during checkout based on your location and purchase

FREE shipping on all orders delivered within Edmonton, Alberta

FREE shipping on all orders over $100 CAD to any Canadian province

For orders under $100 CAD, shipping rates vary based on the destination

Shipping Methods & Delivery Times

Standard Shipping to Canadian Provinces: 3-7 business days

Local Edmonton Delivery: 2-3 business days

Order Processing

Orders are processed within 1-2 business days after payment confirmation

You will receive a shipping confirmation email once your order has been shipped (fulfilled)

Delivery timeframes begin after your order has been fulfilled

Shipping Restrictions

We reserve the right to change shipping options based on product availability and weight restrictions

Certain remote areas may incur additional shipping fees or experience longer delivery times

Tracking Your Order

Tracking information will be provided via email once your order ships for shipping outside of Edmonton, where tracking is not available

If you have any questions about the status of your order, please contact our customer service team at support@thewagonandco.com

Shipping Delays

Delivery times are estimates and not guaranteed

Delays may occur due to weather conditions, carrier delays, or other circumstances beyond our control

During peak seasons (holidays), delivery times may be extended

Missing or Damaged Items

If you receive damaged products, please contact us within 48 hours of delivery

Include your order number and photos of the damaged items

For missing items, please contact us within 5 business days of the delivery date

Contact Information

For any shipping-related questions or concerns, please contact our customer service team: support@thewagonandco.com

Policy Modifications

The Wagon & Co. reserves the right to modify this policy at any time. Any changes will be posted on this page with an updated effective date.

This policy is current as of: 21 May 2025

By making a purchase on our website, you acknowledge that you have read, understood, and agree to our Shipping Policy.